The Doggos : Shipping, Cancellation and Refund Policy

 

We at The Doggos understand that welcoming a furry friend into your life is an exciting time, and we want to ensure a smooth and seamless experience for both you and your new pup. This policy outlines our shipping, cancellation, and refund procedures to help you make informed decisions.

Shipping:

• Orders: We aim to process and ship orders within 24 hours of placement. However, during peak seasons or due to unforeseen circumstances, there may be slight delays.
• Delivery Timelines: Standard delivery within India typically takes 3-5 business days.
• Shipping Costs: Shipping costs are calculated based on the weight and destination of your order. You can see the estimated shipping cost during checkout before placing your order.
• Tracking: You will receive a tracking number via email once your order ships. You can use this number to track your package’s progress on the courier’s website.
• International Shipping: We currently do not offer international shipping.

Cancellations:

• Pre-Shipment Cancellations: You can cancel your order without any penalty up to 24 hours after placing it. To cancel, please contact us through our website contact details or email us at support@thedoggos.in
• Post-Shipment Cancellations: Once your order has been shipped, cancellations are not possible. However, you can return the product under our refund policy (see below).

Refunds:

• Change of Mind: We understand that sometimes things don’t work out as planned but you can return your unused and unopened product  only if it’s Damaged or Defective within 7 days of receipt for a full refund. Shipping charges are non-refundable.
• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including any shipping charges.
• Refund Processing: Refunds will be processed within 7 business days of receiving the returned product or upon confirmation of the damage/defect. The refund will be issued to the original payment method used for the purchase.

Please note:

• All returned products must be in their original packaging with all tags and accessories intact.
• We reserve the right to refuse a refund if the product is not returned in accordance with our policy.
• Additional exceptions or specific product return policies may apply. Please refer to the product page for any specific information.

Contact Us:

If you have any questions or concerns about our shipping, cancellation, or refund policy, please don’t hesitate to contact us through our website or email us at support@thedoggos.in We are always happy to help!

Thank you for choosing The Doggos!

We hope this policy provides you with the information you need to make informed decisions about your purchase. We are committed to providing you with a positive and hassle-free experience, and we look forward to welcoming you and your new furry friend to The Doggos family!